The Complete AI Guest Experience Platform
The complete AI guest experience platform for experience brands. Concierge handles every inquiry across all channels. TrustShield protects your reputation 24/7. Both work together to turn conversations into revenue.
GOALS Concierge - The Front Door
24/7 AI across ALL channels: WhatsApp, Instagram, Messenger, SMS, Web Chat, Voice (AI phone reception), Google Business Messages. Multi-language support with 20+ languages. Automated booking and lead capture. Brand voice customization. Integration with OpenTable, Resy, SevenRooms.
GOALS TrustShield - The Back Door
Review monitoring across Google, Yelp, TripAdvisor. AI-powered review responses that match your brand voice. Sentiment analysis and instant alerts. Monthly reputation reports. Review generation campaigns.
Pricing
- Professional - $497/month
- Best for single-location experience brands. Both modules included. $1,500 setup fee. 12-month contract.
- Enterprise - $1,497/month
- Best for multi-venue operators (3 locations included, +$397/additional). $3,500 setup fee. 12-24 month contract.
- Portfolio - Custom Pricing
- Best for national brands with 10+ locations. White-glove support. $10,000+ setup fee. 24-36 month contract.
Target Customers
- Lifestyle hotels and boutique hotel groups
- Hotel restaurants and bars
- Chef-driven independent restaurants
- Cocktail bars and speakeasy concepts
- Event venues and private dining spaces
Results
- 20-40% reduction in missed inquiries
- 10-25% increase in booking conversion
- 30-60% more tracked leads within 90 days
- 5-15 hours per week saved per venue
Trusted By
LVMH, Amazon, Microsoft, Accenture, Warner Music Group, Harley-Davidson, ADP, IHG Hotel Indigo