Infrastructure That Holds Guest Interactions End to End
GOALS is infrastructure that carries guest intent from first contact to completed outcome without breakdown. Front door interactions, shared core memory, and back door reputation control on one system.
GOALS Concierge - Front Door Infrastructure
Manages inbound guest interactions across channels while preserving continuity and context from first contact forward. No missed inquiries. No reset conversations. No dropped handoffs.
GOALS TrustShield - Reputation Infrastructure
Protects brand voice, review continuity, and visibility through controlled, always-on reputation infrastructure. Nothing important goes silent. Nothing off-brand goes public.
Pricing
- Professional - $497/month
- Best for single-location experience brands. Both modules included. $1,500 setup fee. 12-month contract.
- Enterprise - $1,497/month
- Best for multi-venue operators (3 locations included, +$397/additional). $3,500 setup fee. 12-24 month contract.
- Portfolio - Custom Pricing
- Best for national brands with 10+ locations. White-glove support. $10,000+ setup fee. 24-36 month contract.
Target Customers
- Lifestyle hotels and boutique hotel groups
- Hotel restaurants and bars
- Chef-driven independent restaurants
- Cocktail bars and speakeasy concepts
- Event venues and private dining spaces
Results
- 20-40% reduction in missed inquiries
- 10-25% increase in booking conversion
- 30-60% more tracked leads within 90 days
- 5-15 hours per week saved per venue
Trusted By
LVMH, Amazon, Microsoft, Accenture, Warner Music Group, Harley-Davidson, ADP, IHG Hotel Indigo