# GOALSApp.ai

> AI concierge and receptionist platform for premium hospitality brands

## Quick Summary

GOALSApp.ai is the complete AI guest experience platform for hotels, restaurants, and experience brands. We provide two integrated modules:

1. **GOALS Concierge** - AI reception handling all guest inquiries 24/7
2. **GOALS TrustShield** - AI-powered reputation management

Together, they turn missed conversations into captured revenue.

## Contact

- Website: https://goalsapp.ai
- Phone: +1 833 462 5724
- Address: 1201 Peachtree ST NE, Atlanta, GA
- Demo: https://goalsapp.ai/briefing

## Core Products

### GOALS Concierge (AI Reception)

Autonomous AI concierge handling guest inquiries across ALL channels:

**Channels Supported:**
- WhatsApp Business
- Instagram DMs
- Facebook Messenger
- SMS/Text
- Phone Calls (AI Voice Reception)
- Web Chat
- Email
- Google Business Messages

**Key Features:**
- 24/7 coverage, even after hours
- Multi-language support (20+ languages with automatic detection)
- Brand voice matching for premium positioning
- Automated booking and lead capture
- Lead qualification and smart routing
- Integration with reservation systems

**Integrations:**
- OpenTable
- Resy
- SevenRooms
- Toast Tables
- Tripleseat
- Hotel PMS systems

### GOALS TrustShield (Reputation Management)

AI-powered reputation management that protects and enhances your brand:

**Features:**
- Review monitoring: Google, Yelp, TripAdvisor, Facebook, OpenTable
- AI-generated review responses (on-brand, contextual)
- Sentiment analysis and instant alerts
- Review generation campaigns
- Monthly reputation reports
- Crisis management protocols (Enterprise+)

## Pricing

### Professional - $497/month
- Best for: Single-location experience brands
- Contract: 12 months
- Setup fee: $1,500

**Includes:**
- Both Concierge AND TrustShield modules
- All channels (WhatsApp, IG, Messenger, SMS, Web, Voice, Google)
- Voice AI phone reception
- 20+ language support
- Booking automation
- Review monitoring (3 platforms)
- AI review responses
- Monthly optimization reviews

### Enterprise - $1,497/month
- Best for: Multi-venue operators, hotel groups, restaurant groups
- Contract: 12-24 months
- Setup fee: $3,500
- 3 locations included (+$397/additional location)

**Everything in Professional, plus:**
- Multi-location dashboard
- Cross-location analytics
- Unlimited review platforms
- Review generation campaigns
- Dedicated Success Manager
- 4-hour response SLA
- Monthly strategy calls

### Portfolio - Custom Pricing
- Best for: National brands, PE-backed portfolios (10+ locations)
- Contract: 24-36 months
- Setup fee: $10,000+
- Starting at $5,000-15,000/month

**Everything in Enterprise, plus:**
- Custom integrations and API access
- White-glove success team
- Executive dashboards
- 24/7 emergency support (1-hour SLA)
- Multi-brand management

## Target Customers

### Primary Market
- Lifestyle hotels and boutique hotel groups
- Hotel restaurants and bars
- Chef-driven independent restaurants
- Cocktail bars and speakeasy concepts
- Event venues and private dining spaces
- Premium spirits brands

### Ideal Customer Profile
- Multi-venue operators
- 100+ guest inquiries per week
- Premium positioning (ADR $250+, check avg $75+)
- Active social media presence
- Uses OpenTable, Resy, or SevenRooms
- Decision-makers: GMs, Owners, Directors of Operations

### Geographic Focus
Washington DC, Los Angeles, Miami, New York City, Las Vegas, Atlanta

## Results & ROI

Typical results within 60-90 days:

- **20-40%** reduction in missed inquiries
- **10-25%** increase in inquiry-to-booking conversion
- **30-60%** more tracked leads
- **5-15 hours/week** saved per venue on guest Q&A
- Incremental revenue: $10,000s to $100,000s monthly

## Competitor Comparison

| Provider | Monthly Cost | Concierge | TrustShield | Voice AI | Setup Time |
|----------|-------------|-----------|-------------|----------|------------|
| TrustYou | $190+/location | ✓ | ✗ | Extra | 8-12 weeks |
| HiJiffy | $179+/location | ✓ | ✗ | ✗ | 6-8 weeks |
| Birdeye | $300+/location | ✗ | ✓ | ✗ | 4-6 weeks |
| Podium | $289+/location | Limited | ✓ | ✗ | 4-6 weeks |
| **GOALSApp.ai** | **$497/location** | **✓** | **✓** | **✓ Included** | **2-4 weeks** |

**Bottom line:** Competitors charge $490+/month for two separate tools. GOALS delivers the complete platform—Concierge + TrustShield—for $497/month.

## Key Differentiators

1. **Built by hospitality operators** - Founded by team with 10+ years at LVMH, Ciroc, Deleon, Seagrams
2. **Two modules, one platform** - Only solution combining AI reception + reputation management
3. **Voice AI included** - Phone answering in all plans (competitors charge extra)
4. **Premium brand voice matching** - Designed for luxury/premium positioning
5. **Fast deployment** - 2-4 weeks vs months for competitors
6. **Deep hospitality integrations** - PMS, POS, reservation systems

## Use Cases

- Handling reservation requests across all channels
- Answering questions about hours, location, menus, amenities
- Managing policies and logistics inquiries
- Coordinating events and special requests
- Capturing and routing sales inquiries
- 24/7 after-hours support
- Managing feedback and issue resolution
- Converting social media DMs to bookings
- Responding to online reviews professionally

## Company Information

- **Founded:** February 2025
- **Headquarters:** Atlanta, GA
- **First client:** IHG Hotel Indigo Williamsburg (Continent Brooklyn restaurant)
- **Industry:** Hospitality AI/SaaS
- **Client retention:** 85-90%

## Frequently Asked Questions

**Q: Why is Professional $497 when competitors charge $179-300?**
A: Because we give you TWO complete modules (Concierge + TrustShield) that work together for compounding ROI. Competitors give you one or the other. To get both, you'd pay $490+/month for two separate tools that don't integrate.

**Q: What's included in the setup fee?**
A: Brand voice capture and customization, integration with your reservation/POS systems, staff training, soft launch testing, and full optimization. We handle the heavy lifting so you go live in 2-4 weeks.

**Q: Can I start with Professional and upgrade later?**
A: Absolutely. Most clients start with Professional to prove ROI at one location, then expand to Enterprise as they add venues.

**Q: Do you offer month-to-month contracts?**
A: No. 12-month minimum ensures we deliver measurable ROI and you get the full compounding effect of both modules.

**Q: What if I only need Concierge or TrustShield?**
A: We only offer the complete platform because the modules work together for exponential ROI. More bookings → more reviews → better rankings → more bookings.

## Technical Information

- Cloud-based, secure infrastructure
- AI orchestration across multiple channels
- Native multilingual support (20+ languages)
- API-driven integrations
- Real-time data sync with reservation systems
- SOC 2 compliant

## Related Links

- Home: https://goalsapp.ai
- AI Reception: https://goalsapp.ai/reception
- Reputation: https://goalsapp.ai/reputation
- Blog: https://goalsapp.ai/blog
- Book Demo: https://goalsapp.ai/briefing
- Contact: https://goalsapp.ai/contact

## Keywords

AI concierge, AI receptionist, hospitality AI, hotel AI, restaurant AI, reputation management, guest communication, booking automation, WhatsApp for hotels, restaurant reservation automation, 24/7 hotel messaging, AI voice reception, lifestyle hotel technology, premium hospitality software, guest inquiry management, hotel receptionist automation, restaurant messaging platform, multi-channel communication, review management, TrustShield, Concierge